Frequently Asked Questions

We are a merchandising company focused on increasing user engagement through amazing, high-quality customized products.

It's very easy! After browsing the products, select the one you like, add your logo/art/text, choose the printing technique that suits you, select the color, the number of pieces, add it to the cart, and you're done! Just follow the steps to complete your purchase.

Standard production takes between 5 to 7 business days. From there, national shipping takes between 2 and 4 business days, and for Mexico City and the metropolitan area, delivery is the same day.

It depends on the location; however, national shipping takes approximately 2 to 4 business days, and for Mexico City and the metropolitan area, delivery is the same day or the next day, once production is complete.

Once production is complete, you will receive an email with your tracking number and the estimated delivery date.

Yes, we do offer international shipping! However, you must ensure that your country's regulations allow the entry of the selected products.

If the products you receive have a manufacturing defect and/or the printing or customization has a quality issue. Additionally, all products must be returned to the following address: Río Hudson 13, Cuauhtémoc, Cuauhtémoc, 06500, Mexico City. Once the return is completed, the refund will be processed within 10 to 15 business days.

Once you select the product you like, click the “Customize” button. A customization modal will open where you can add your logo/art or create text from scratch. You will be able to customize all 4 views of the product. Once finished, you must choose a customization technique. Please note that only one customization technique can be selected per product. And that’s it! Your product has been successfully customized and you can proceed to checkout.

To request an invoice, simply go to the bottom of the page to the “Invoicing” module and follow the steps by completing the form and attaching the required documents.

Once the information is received by email, we will send your invoice within 2 to 4 business days.

We implement security measures to protect customer information, which are detailed in our privacy policy.

You can do so through the WhatsApp chat button available on the website or by email at soporte@reno.mx

Our hours are Monday to Thursday from 9:00 A.M. to 6:00 P.M., and Fridays from 9:00 A.M. to 4:00 P.M.